Support
Frequently Asked Questions
Answers about coverage, filtering, AI analysis, and billing.
How does permit monitoring work?
Our system automatically scrapes official city permit databases every 10 minutes during the day. When a new permit matches your criteria (city, permit type, valuation range, address keywords), we send you an email notification — typically within minutes of the permit being filed.
Which cities do you support?
We currently cover 17 US cities: San Francisco, San Jose, Oakland, Berkeley, Palo Alto, Santa Clara, Cupertino, Marin County, Los Angeles, Austin, Seattle, Chicago, Columbus, New York City, Boston, Pittsburgh, and Washington DC. We're constantly adding new cities based on user demand.
How quickly do I get notified?
Our scrapers run every 10 minutes during the day. Once a new permit appears in the city's database and matches your alert criteria, you'll receive an email notification within that cycle — typically under 10 minutes.
Can I customize my alerts?
Yes! You can filter by permit type (building, electrical, plumbing, mechanical, demolition, renovation), valuation range, address keywords, include/exclude keywords, and priority level. Pro users can monitor all 17 cities simultaneously.
Do you cover my trade?
Yes. Building permits cover all trades — roofing, solar installation, electrical, plumbing, HVAC, general construction, demolition, and more. You can set up keyword filters to match only the permit types relevant to your trade.
Do you provide property owner contact info?
No — by design. We provide the applicant and contractor of record from the permit filing, contractor license details from state registries, and property attributes (assessed value, year built, square footage) from public assessor records. We never sell owner names or mailing addresses, and we never do phone lookups on individuals. Government records only.
How is this different from checking the city portal myself?
City permit portals are designed for compliance, not lead generation. You'd need to check 17 different websites multiple times per day, parse cryptic CSV formats, and manually filter through thousands of irrelevant permits. We automate all of that and deliver only the permits that match your criteria.
Is there a free plan?
Yes. Our free plan includes 1 alert for 1 city with weekly email digests. No credit card required.
Can I cancel anytime?
Absolutely. There are no long-term contracts. Cancel from your account settings at any time.
Still have questions?
We'd love to help. Reach out and we'll get back to you within 24 hours.
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